Frequently Asked Questions

How can I schedule my appointment?
Please click here to schedule your appointment. We have PCR testing locations in Palm Beach, Orlando, Miami. Visit click here for more information about testing sites, hours of operations, and addresses.

Is this test accepted by airlines?
Every airline has its own requirements. We can accommodate for a print/stamped copy or PDF if required.

Where are you located?
Our testing site is located at 3208 2nd Ave N. Palm Springs, FL. 33461

How much is the test?
The cost of the PCR test is $99 with results in 60 minutes, and the antigen test is $69 with results in 15 minutes in Palm Beach

Can I get a refund?
As long as the test in not performed, patients can visit our refunds page and fill out the quick form to get your money back no questions asked. We will apply a restock fee of $25 per refunded test.

I don't know which test is needed for the country I'm visiting
Please click here to visit the Sitata tool to get the latest traveling requirements for each country.

Do you take insurance?
Unfortunately, we are unable to accept insurance at the moment.

What does it mean if I have a positive test result?
If you have a positive test result, it is very likely that you have COVID-19. Therefore, it is also likely that you may be placed in isolation to avoid spreading the virus to others. There is a very small chance that this test can give a positive result that is wrong (a false positive result). Your healthcare provider will work with you to determine how best to care for you based on your test result(s) along with your medical history, and your symptoms.

What does it mean if I have a negative test result?
A negative test result means that proteins from the virus that causes COVID-19 were not found in your sample.  It is possible for this test to give a negative result that is incorrect (false negative) in some people with COVID-19. This means that you could possibly still have COVID-19 even though the test is negative. If your test result is negative, your healthcare provider will consider the test result together with all other aspects of your medical history (such as symptoms, possible exposures, and geographical location of places you have recently traveled) in deciding how to care for you. The amount of antigen in a sample may decrease the longer you have symptoms of infection. Specimens collected after you have had symptoms for more than seven days may be more likely to be negative compared to a molecular assay. It is important that you work with your healthcare provider to help you understand the next steps you should take.